Porter Square Hotel's Commitment To You

We will continue to provide a safe and enjoyable experience for our valued guests.  We share your concerns about the cleanliness and security of your stay as the COVID19 situation continues to evolve.  We have implemented several new policies and cleaning procedures to ensure the safety and comfort of our guests and employees. 

COVID-19 Travel Order: Please read the latest order by Governor Baker HERE.

Guest Experience

Guest Experience

  • Reduced contact upon check-in & sanitized keys.
  • Guests will be asked at check-in if they would like to opt out of housekeeping.
  • Occupied rooms will be placed out of service for a minimum of 24 – 72 hours after a guest checks out.
  • Valet services are still available; however, self-parking can be accommodated (please inquire prior to arrival).
  • Elevators are equipped with wall mounted hand sanitizing stations.
  • Elevators have a max occupancy of two guests at a time.
  • Sanitizing stations are available throughout the hotel.
  • Elimination of non-essential items in each room.
  • Business Center has been re-configured to ensure social distancing guidelines are being followed
  • Fitness Center will remain closed until Phase 4 of Massachusetts re-opening plan.
Cleaning

Cleaning

  • Frequency of cleaning and disinfecting will increase in high traffic areas
  • Focus on deep cleaning of high touch surfaces such as door handles and elevator areas.
  • Use of Ecolab cleaning products, meeting EPA guidelines and recommended for use against viruses will be used
  • All bed linen will continue to be washed at a high temperature in accordance with CDC Guidelines
  • Signage throughout the hotel reminding all to maintain social distancing requirements and keep your mouth and nose covered.
  • Mandatory requirement of face coverings for all guests who enter and exit the hotel.
  • Re-arranging common areas to encourage social distancing.
Employee Protocols

Employee Protocols

  • Use of Personal Protective Equipment (PPE) among employees, disinfecting workstations and equipment throughout each day.
  • Ongoing staff training on COVID19 cleaning procedures as the progress with the changing information from CDC and WHO.
  • Employees are trained on how to respond and report potential cases of COVID-19 as well as recognize the signs and symptoms.
  • Housekeeping staff are to complete rigorous cleaning checklists before, during, and after cleaning each room.
  • Front desk will stagger employee shifts to limit overlap and follow social distancing guidelines.

   

Our evolving polices are guided by information obtained by the CDC, local authorities, and industry leading experts.  Guest safety will always remain our top priority while we navigate our “new normal.”  We will continue to update this page with the latest information.  Our staff is eager to assist 24/7 with any questions or concerns that may arise during this time. 

 

Helpful Information

Below are some links with the most up to date information on COVID-19 and lodging here in Massachusetts.

All visitors to Massachusetts are urged to self-quarantine for a period of two weeks after entering the state.