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the front desk at the porter square hotel

Come work with the best hotel team in Cambridge

We look forward to speaking with you about these exciting opportunities!

Below you will find the active job listings for the Porter Square Hotel, with links directing you to our internal applicant tracking dashboard. Please follow the instructions carefully and fill out all the information you possibly can. We are actively hiring and will be in contact with you should your resume align with the job available. 

Job Description - Below are the responsibilities, expectations, and requirements of this position

Position Title: Overnight Auditor

Reports To: Front Office Manager/Operations Manager

 

Benefits

  • Competitive salary based on previous experience ranging from $18 to $22 per hour worked
  • 3 weeks paid time off available to be accrued per year
  • 40 hours PTO available to rollover each year - remainders are paid out by hotel at end of year!
  • Health Insurance Benefits - partial coverage paid by hotel
  • Dental Insurance Benefits - partial coverage paid by hotel
  • Vision Insurance Benefits - partial coverage paid by hotel
  • Life Insurance - coverage paid by hotel
  • 401k plan with employer matching 100% up to 4% of personal contributions
  • 8 paid holidays
  • Monthly MBTA pass paid by hotel

Responsibilities

  • Check-in and Check-out guests, keeping their information confidential
  • Handle all reservation inquiries, cancellations, and amendments
  • Ensure guest satisfaction and uphold the highest quality of guest service
  • Ability to follow shift checklist and accurately record notes throughout your shift
  • Run audit reports and journals from all credit card and computer systems
  • Reconcile all credit card systems (Shift4) with reports from the night audit pertaining to inhouse guests' folios
  • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations
  • Input revenue, expenses, and allowances to generate required daily reports and other reports outlined on the nightly audit checklist
  • Review and verify all rate changes on in-house guests and correct discrepancies
  • Reconcile all valet and daily charges, with valet company, and any other reporting required
  • Accurately perform all cash handling and safety deposit box procedures
  • Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
  • Review VIP reservations for incoming and in-house guests
  • Prepare the lobby and breakfast for oncoming shift
  • Must have a comprehensive knowledge of service standards, guest relations, and etiquette
  • Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
  • Must have excellent mathematical and computer skills
  • High school education and or relevant training and experience required. Additional education preferred
  • Additional language ability preferred
  • roomMaster training preferred, but not required

Expectations

  • Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
  • Ability to verbally communicate effectively with guests, vendors, and other associates
  • Ability to assist with the preparation of statistical reports and presentations as needed
  • Ability to accurately report information
  • Ability to remain calm and alert, especially during emergencies or heavy hotel activity
  • Ability to quickly resolve guest complications such as location changes or credit issues
  • Ability to effectively field guest complaints and develop effective solutions and results 
  • Projects and assignments are completed thoroughly, professionally, and with care
  • Adjusts to high-pressure conditions and can adapt to change
  • Assumes responsibility for personal growth and development
  • Expresses ideas and conveys information clearly, effectively, and professionally
  • Attend required meetings
  • Ability to remain calm and alert, especially during emergencies or heavy hotel activity

Requirements

  • Must have the ability to work as a team and treat others with respect
  • Must remain awake and alert during entirety of shift
  • Must maintain excellent attendance and punctuality record
  • Minimum lifting, pushing, and pulling of 30 pounds
  • Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
  • Other duties may be assigned by the immediate supervisor and or General Manager

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

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Job Description - Below are the responsibilities, expectations, and requirements of this position

Position Title: Front Office Manager

Reports To: Operations Manager/Assistant General Manager

 

Benefits

  • Competitive salary based on previous experience ranging from $45k to $52k per annum.
  • Up to $5,000 in performance incentives bonus plan per annum.
  • 3 weeks paid time off available to be accrued per year
  • 40 hours PTO available to rollover each year - remainders are paid out by hotel at end of year!
  • Health Insurance Benefits - partial coverage paid by hotel
  • Dental Insurance Benefits - partial coverage paid by hotel
  • Vision Insurance Benefits - partial coverage paid by hotel
  • Life Insurance - coverage paid by hotel
  • 401k plan with employer matching 100% up to 4% of personal contributions
  • 8 paid holidays
  • Monthly MBTA pass paid by hotel
  • Cell phone subsidy.

Responsibilities

  • Manage the reservations functions of the hotel property management system.
  • Create an exceptional first impression and highest level of guest satisfaction.
  • Increase levels of guest satisfaction by training and staff development.
  • Maintain knowledge of all policies including rates, discounts, and special offers.
  • Ensure property is tidy and clean each day.
  • Ready and available to assist front desk agents at hotel properties as needed.
  • Handles guest, front desk, housekeeping, and menial maintenance issues as they arise during the hours of operation.
  • Create schedules for and supervise workloads and efficiency of all direct reports.
  • Answer phone inquiries, direct calls, and provide crucial information about hotel and its operations to guests and staff.

Expectations

  • Always conducts him\herself (acts and dresses) professionally; sets standards for all associates.
  • Ability to verbally communicate effectively with guests, vendors, and other associates.
  • Ability to follow the MOD checklist and report big issues to management.
  • Ability to assist with the preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to quickly resolve guest complications such as location changes or credit issues.
  • Ability to effectively field guest complaints and develop effective solutions and results.
  • Ability to quickly find solutions for any after-hours issues that may arise over the weekend.
  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and can adapt to change.
  • Assumes responsibility for personal growth and development.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Ability to remain calm and alert, especially during emergencies or heavy hotel activity.
  • Ability to take phone calls in emergency situations outside of regular business hours.
  • Attend required meetings.

Requirements

  • Must have the ability to work as a team and treat others with respect.
  • Must remain awake and alert during entirety of shift.
  • Must maintain excellent attendance and punctuality record.
  • Minimum lifting, pushing, and pulling of 30 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing.
  • Can work a minimum of 8 hours at a time on every scheduled day at the hotel.
  • Other duties may be assigned by the immediate supervisors and or General Manager.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

Read more